Shipping Information

Shipping And Handling - AUSTRALIA 

AUSTRALIA POST - EXPRESS POST

TRACKING: Yes (Call Australia Post on 13 13 18) or click here for more information.

SIGNATURE ON DELIVERY: Yes

ESTIMATED DELIVERY TIME: 1 business days from date of shipping

DESTINATIONS: Australia Wide

Shipping And Handling - INTERNATIONAL

AUSTRALIA POST - REGISTERED POST INTERNATIONAL SATCHEL

INSURANCE: Yes

TRACKING: Yes (Call Australia Post on 13 13 18) or click here for more information.

SIGNATURE ON DELIVERY: Yes

ESTIMATED DELIVERY TIME: 5-10 business days from date of shipping

DESTINATIONS: Worldwide

Customs Fees And Import Restrictions

Some countries place restrictions on goods imported or charge customs duties or import fees. It is the responsibility of the customer to research these fees and/or restrictions that are applicable and pay the incurred charges. We send all parcels through Australia Post and suggest that you check your country in the first instance at www.auspost.com.au. We also recommend contacting your local government body prior to ordering. e.g. customs & excise.

Missing Parcels

If your parcel hasn't arrived at it's destination in the timeframe expected, please call Australia Post on 13 13 18 and quote the tracking number from your shipping confirmation email. Alternatively, you can check online >>click here<<.  We also recommend visiting your local Post Office or Mail Centre to see if they are holding it for you.

Insurance Claims

UNDELIVERED PARCELS: All insurance claims are between Alice Edgeley and Australia Post. We will arrange for the insurance payment to be paid to your or we will replace your order if it is still available.

DELIVERED PARCELS: Insurance claims are between the customer and Australia Post. If you need to make a claim and need assistance in this process, please email us at sales@edgeley.com.au

Returns

Shipping costs are non-refundable on returns.

NOTE: All prices are in Australian dollars.